some of the words of the shopkeeper, like to communicate with customers, however, some customers are very much like to communicate, different personalities, but also to usher in the development of different shops. There is a song to sing: "daughter is difficult to buy friends, friends and more good way to go." Whether in life, or in business, a number of friends more than the road. In fact, there are many shops are relying on friends touted, more prosperous business.
in the operation, we should learn to communicate with customers, especially young customers, they are active in thinking, a wide range of knowledge, ability to accept new things, but also very much like to communicate with others. In the process of communication, we can learn a lot of knowledge of retail owners, at the same time, with the customer’s communication skills will be effectively improved, but also can make a lot of friends in the same way.
someone told me jokingly said: "Zou Ge, you are selling cigarettes, but not to sell it, and customers talk so much?" I think the customer perception of goods, one is to see, two is to listen to. Just look is not enough, they also want to listen to you, you need to communicate with him. Sometimes, although the customer is not very interested in goods, but through your introduction and communication, or very readily purchased, and this is the charm of communication.
there are a lot of customers do not hurry to buy cigarettes after the walk, but point to a slow absorption. At this time you can pass a stool in time, one is to let it rest, two is the way to chat a few words, to enhance the feelings. This kind of customer, is generally a smoker with a longer age, if the two sides talk about speculation, may also become your future. At least, can give a good impression, maybe next time he will pass to you here to buy cigarettes. For example, once, an old customer to buy cigarettes. I see, I think he must have something to worry about, so he chatted with the homely.
asked that the customer to do business lost a lot of money, the mood is depressed. This time I will enlighten him: "dude, people can not meet something for a lifetime, there is no way to Flaming Mountains. You have been pumping ‘Taishan’ all day, so you have been crushed by something? I also want to do business when they can not be daunted by difficulties as steady as Mount Tai, ah!" Later, the customer business improves, and come to me to buy cigarettes, he not only bought the "Taishan", invited me to go to his factory.
truly successful business people know that customers can become their friends, this is a guarantee of future career development. So, the process of doing business is also the process of making friends. If your work is in place, and the smooth communication with customers, cigarette sales this work is very easy to carry out.